Privacy Policy

1. Introduction

Josefa Tile ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, request a free estimate, or otherwise interact with our services.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, and physical address provided when you request an estimate or contact us.
• Project Details: Information about your property, project scope, timelines, preferences, and budget estimates shared during consultations.
• Communications: Records of emails, phone calls, text messages, and in-person conversations related to your project.
• Payment Information: Deposit and payment details necessary to execute contracts; we do not store full credit card numbers.
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide accurate project estimates and construction proposals
• To communicate project timelines, updates, and scheduling
• To process contracts, deposits, and payments
• To maintain records for warranty claims and regulatory compliance
• To improve our website experience and marketing efforts
• To comply with Florida building code requirements and licensing regulations
• To respond to inquiries, complaints, or legal obligations

4. Sharing and Disclosure

We do not sell or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: Trusted subcontractors, material suppliers, and professional advisors (architects, engineers, permit expediters) directly involved in your project, bound by confidentiality.
• Legal Requirements: When required by law, court order, or to protect our legal rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with notice to affected users.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage of project files, encrypted communication channels, and limited access controls for employees and subcontractors. However, no internet-based data transmission can be guaranteed as 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to analyze site traffic, remember user preferences, and improve functionality. You may configure your browser to refuse cookies, though this may limit certain features of our website. We do not use cookies to track your activity across third-party websites for advertising purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your personal data, subject to legal retention requirements
• Opting out of promotional communications at any time
• Requesting a copy of your data in a portable format

To exercise these rights, contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe in accordance with applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including project completion, warranty periods, accounting records, and legal compliance. Once no longer needed, your data is securely deleted or anonymized in accordance with our retention schedule and applicable Florida state law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the revised policy on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: